Required training and attestation support compliance with applicable regulatory, contractual and accreditation requirements
Physicians, practitioners, other healthcare providers, applicable staff, subcontractors and downstream subcontractors must complete the Cultural Humility, Competency and Equity in Healthcare training and submit an attestation by December 31, 2026. We encourage you to complete the training and submit your attestation as soon as possible to avoid year-end scheduling conflicts.
- New hire requirement: New hires must complete the training within 90 days of their start date and as required thereafter.
- Record retention: Maintain training completion and attestation records for audit and compliance review.
How to view the training and attest to completing it
- Access the training at https://rebrand.ly/culturalhum-train.
- Submit your attestation at https://rebrand.ly/CulturalHumiltyCompetencyEquity.
If you completed another plan’s training
If you completed the training with another health plan, submit attestation at https://rebrand.ly/HN-Cultural-Humility-Training. Completion will be shared across applicable plans.
Provider responsibilities for compliance
Independent practice associations, physicians, other providers and affiliated organizations must:
- Verify that all direct patient care providers complete the training.
- Track completion and collect attestations for group or onsite sessions.
- Maintain records for audits and compliance verification.
For more information
Requirements are based on Department of Health Care Services All Plan Letter (APL) 24-016, applicable plan contracts and National Committee for Quality Assurance Health Equity Accreditation standards.
View the full APL at https://bit.ly/APL24-016.
Need help? Contact us
If you have questions regarding the information contained in this update, contact 866-999-3945.
This information applies to Physicians and Practitioners, Independent Practice Associations (IPAs), Hospitals, Ancillary Providers, and Behavioral Health Providers.
