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New Portal Features: iCarePath Claim Appeals and Disputes

We are always looking for ways to improve the experience of our provider portal users. We are excited to reveal the newest enhancement to our provider portal that will help streamline your work:  

iCarePath Claim Appeals and Disputes

Upon the completion of these enhancements on 12/30/20, Medicare providers will be able to view the status of claim appeals and disputes.

This applies to claim appeal and disputes only.

We have also made user interface enhancements for the appeal and dispute form. These enhancements include:

  • A combined appeal and dispute form (before this there was a separate form for appeals and disputes)
  • Updated “additional” content/context throughout the form to help make the submission process easier for providers
  • Pre-populated member and servicing provider information
  • Confirmation message with ticket number for applicable iCarePath LOBs
  • New “Appeal” and “Dispute” tabs on the claims landing page that will allow providers to search for the status of their appeal or dispute by provider ID or ticket number

Download our helpful guide for more information.

Do you need help? Remember you can chat in real-time with one of our agents.

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Last Updated On: 1/7/2021
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

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